Support.
If something is not working, or you have lost access to your licence, email support@clearroom.studio from the email address you purchased with. If you need to mention your key, the last four characters are enough. Never send the whole key.
Resending your key, managing your Macs and reporting a lost machine are all self-service in your account.
If you have lost the email address you purchased with
Email us from your new address with your order number (on the receipt from Polar, the merchant of record). Once the order is verified we re-point the licence to your new address. Key, machines and history stay as they are. No receipt either? Send what you have and we will work it out.
If a Mac is lost or stolen
Report it lost from your account and its seat frees 30 days later. Read how reporting a lost Mac works.